Hong Kong – Manulife Cambodia won four prestigious honours at the 2018 International Customer Relationship Excellence (CRE) Awards ceremony organized by the Asia Pacific Customer Service Consortium on June 15.
The annual CRE Awards recognize industry leaders and professionals across the Asia Pacific region for customer-centric service innovation. Manulife Cambodia’s four awards were:
1. Best Corporate Brand of the Year: Reflecting a great milestone for our efforts to build the Manulife brand and raise public awareness about life insurance in Cambodia over the last six years
2. Customer Engagement Programme of the Year: Representing the efforts of the company’s staff and sales force to provide much-needed financial protection products and services to customers. Manulife Cambodia also won this award last year
3. Corporate Social Responsibility Leadership of the Year: Representing our commitment to support local communities through sponsorship and CSR programmes. Manulife Cambodia also won this award last year.
4. CEO of the Year in the Insurance Category: A special award from the Asia Pacific Customer Service Consortium (APCSC) recognizing Manulife Cambodia CEO and General Manager Robert Elliott.
“The awards will further encourage us to continue to be a customer-centric organization and to invest in programmes that address broader social needs in Cambodia,” said Elliott.
“I thank the Asia Pacific Customer Service Consortium for awarding me CEO of the Year in the Insurance Category. I am very pleased, honored and humbled. I also want to thank my team in Manulife Cambodia for their commitment in building the business and making it one of the most successful. They give me a great confidence in the future of the company and the industry as a whole.”
Jason Chu, Chairman of APCSC said: “Congratulations to Manulife Cambodia for the achievement in the CRE Awards. CRE leadership is a journey of teamwork. CRE leaders build trust, fulfil the promises, foster teamwork and build a profound trusting relationship with customers and employees. CRE leaders also take socially responsible actions to positively impact society and the underprivileged. We look forward to your new initiatives and innovations to improving customer experience and building a stronger CRE brand in the years to come.”