Phnom Penh, Cambodia – Manulife Cambodia won Customer Engagement Programme of the Year award and Corporate Social Responsibility Leadership of the Year award from Asia Pacific Customer Service Consortium on June 17. Manulife Cambodia is the first and only company from Cambodia that received the awards in nearly 20 years of APCSC’s history. APCSC is an international organization that promotes excellent customer relationship among companies across the region.
The Customer Engagement Programme of the Year award represents the efforts of staff and sales force of Manulife Cambodia in helping to build a better financial future for Cambodian families through its financial protection products and services. The second award, Corporate Social Responsibility Leadership of the Year, represents the company’s continuous commitment in supporting the local communities through its sponsorship and Corporate Social Responsibility programmes, which has been running since 2012.
“Manulife sets out to help people achieve their dreams and aspirations, which is why we have an important role to play in supporting and uplifting the communities that we are in. We are proud to be part of such a meaningful awards programme.” said Robert Elliott, Chief Executive Officer of Manulife Cambodia. “We are honoured to have won these awards. This endorses that we are on the right track and will encourage us to continue providing financial security to many more Cambodian families; as well as to invest in the programmes that address broader social needs,” added Mr. Elliott.
Mr. Jason Chu, Chairman of APCSC said, “Congratulations to Manulife Cambodia for the achievement in International Customer Relationship Excellence (CRE) Awards. CRE Leadership is a Relationship Journey. CRE Leaders build trust, fulfil the promises, foster teamwork, and build a profound and deepening trusting relationship with our customers and employees. CRE Leaders spearhead environmental and socially responsible actions to positively impact the society and the underprivileged. We look forward to your new initiatives and innovations to improving customer experience and building a stronger CRE brand in the years to come.”
Every year, the Customer Relationship Excellence Awards recognize industry leaders and professionals for their customer centric service innovation in order to offer quality customer solutions. The participants are from international business sectors demonstrating their business successes, best pratices and leadership on Customer Relationship Excellence.