Effective Date: 10-Feb-2026

1. Purpose of the ChatBot

This ChatBot is designed for one-way communication from Manulife (Cambodia) PLC (“the Company”) to you. We will use this channel to share important updates or request you to contact us when we are unable to reach you via phone.

2. Authentication and Consent

By joining this ChatBot, you consent to the Company authenticating your identity using your telephone number and date of birth. Authentication will be performed securely through the Company’s official platform. This process ensures that we communicate with the correct customer and protect your information.

3. How The Company Communicate

You will not be able to reply to or send messages through this ChatBot. If the Company needs you to contact back, the Company will provide the official contact information so you can reach the Company directly using the contact details below:

Email: customer_service_kh@manulife.com

Telephone: 1800 211 211

If you receive any other contact information, please do not use it, as it may come from an unauthorized or fraudulent source.

4. Privacy and Data Protection

The company will only use your telephone number and date of birth for authentication purposes. Your information will be handled in accordance with the Company’s Privacy Policy and applicable data protection laws. The Company does not collect additional personal information through this ChatBot.

5. User Responsibilities

You are advised not to share confidential or personal information via Telegram, as this ChatBot does not accept incoming messages. Always use the official contact information provided in the Company’s ChatBot messages for any inquiries.

6. Limitation of Liability

The Company is not responsible for any delays or failures in message delivery caused by Telegram or network issues. This ChatBot is for informational purposes only and does not replace official communication channels of the Company.

7. Changes to Terms of Use

The Company may update these Terms of Use from time to time, and the Company will inform you when changes occur. Your continued use of the ChatBot after any updates indicates that you accept the revised terms of use.

8. Consent Statement

By joining this ChatBot through QR code scanning or through our Telegram bot official link, you confirm that​ you agree to these Terms of Use.