The details of the products and conditions of the insurance contract

Manulife រ៉ាប់រងកម្ចី

Subject of insurance

Manulife រ៉ាប់រងកម្ចី is a life insurance product which subject of insurance is life and physical (Total and Permanent Disability). 

1.     Eligible

• Policy Owner: 18 – 55 Years

2.    Premium Payment

• Premium Payment

This is a single premium policy. 

All amounts payable to Manulife shall be payable in the currency stated in the Insurance Certificate, which are Khmer Riel (KHR) or US Dollar (USD). 

• Grace Period

Not Applicable

•Policy Reinstatement

Not Applicable

3.    Insurance Benefits

• Death Benefit

Upon the death of a member during the term of the policy, the death benefit payout is 100% of the insured amount per specify in the Insurance Certificate. The Policyowner will receive the death benefit to the extent of the outstanding loan balance only. Any amount of death benefit payable in excess of this Indebtedness shall be paid beneficiary. 

A Member’s insurance under this Policy will terminate upon the payment of benefit for that Member.

• Total Disability Benefit

Upon total disability of member during the term of the policy, the total disability benefit payout is 100% of the insured amount accelerated from death benefit per specify on the Insurance Certificate. The Policyowner will receive the Total Disability benefit to extent of the outstanding loan balance only. Any amount of total disability benefit payable in excess of this Indebtedness shall be paid to member. 

A Member’s insurance under this Policy will terminate upon the payment of Total Disability Benefit for that Member.

4.    Exclusion

The liability of Manulife shall be limited only to the return of premiums paid​ on behalf the Member under this Policy without interest to the policyowner if it was premium finance or to the member if it was member’s contribution, if:

Exclusions for Death Benefit  

The Member’s death results directly or indirectly, in whole or in part, from any of the following:

a)         The Member committed suicide or attempted suicide within two years from the date the Member’s insurance became effective, whether the Member is sane or insane; or

b.         the Member’s death results directly or indirectly from a committed criminal offense or an attempted commitment of a criminal offense by the Policyowner, Member, or Beneficiaries (Please refer to Section 8. Beneficiary); or

c.         the Member dies as a consequence of the Acquired Immune Deficiency Syndrome (AIDS) or any complications associated with infection by the Human Immunodeficiency Virus (HIV); or

d.         pre-existing conditions which originated before the Member’s effective date of insurance. circumstances.

Exclusions for Total Disability Benefit

The Member’s total disability results directly or indirectly, in whole or in part, from any of the following:

a.         Attempted suicide or any self-inflicted injury, whether sane or insane; or

b.         the Member being under the influence of alcohol or the taking of any drug, except under the direction of a registered medical practitioner; or

c.         war or any act of war, whether declared or not, riot, insurrection, civil commotion, strikes, terrorist activities, whether or not the Member/ Member/ Life Insured was participating therein;

d.         commitment or attempted commitment of a criminal offense by the Policyowner, Member or Beneficiary or Beneficiaries (Please refer to Section 8. Beneficiary); or

e.         acquired Immune Deficiency Syndrome (AIDS) or any complication associated with infection by the Human Immunodeficiency Virus (HIV); or

f.          pre-existing conditions which originated before the later Member’s effective date of insurance. 

5.    Free Look Period

Not Applicable

6.    Dispute Mediation

•Complaint Procedures

Any complaint received will be resolved or provided clarification to the complainant within five (5) working days to determine the root cause and the appropriate course of action in accordance with regulatory requirements and the Company’s standard operating procedures.

•Dispute Resolutions

For any dispute arising in relation to the conduct of insurance business, the disputing parties may bring the case to the Insurance Regulator of Cambodia for mediation before filing a lawsuit to arbitration or a competent court, except a criminal case

7.    Incontestability

The Company can cancel or void the Policy if the Company discovers any inaccurate statement or suppression of a material fact by the Policyowner or Life Insured on a material matter within two (2) years from the Policy Effective Date, Policy Issue Date, or the latest Policy Reinstatement Date (whichever is later), that impacts the underwriting decision on this Policy. Such non-disclosure or misrepresentation could be found in the application for this Policy, any medical evidence forms, or any written statements and answers provided as evidence of insurability. However, this clause shall not apply to a misstatement of age or gender.

8.    Termination

This Member’s Insurance will be automatically terminated on the earliest of the following:

a)         Death or Total and Permanent Disability of the Member or Life Insured or;

b)         The Insurance coverage of the Member has been terminated or surrender or;

c)         The Insurance coverage of the Member has reach the expiry date;

d)         The Member having attained the age of fifty-six (56), or

9.    How to claim

Are you looking for how to process a claim? Click here: 

https://www.manulife.com.kh/en/services/claims.html,  or You can also call our hotline 1800 211 211 for free of charge.