The details of the products and conditions of the insurance contract
Manulife Home Loan Protector
Subject of insurance
Manulife Home Loan Protector is a life insurance product which subject of insurance is life and physical (Total and Permanent Disability).
1. Eligible
• Life Insured: 18 - 55 years old
2. Premium Payment
• Premium Payment
• Grace Period
Not Applicable
•Policy Reinstatement
Not Applicable
3. Insurance Benefits
Death Total and Permanent Disability Benefit
Subject to this Policy, the Company shall pay the Death or Total and Permanent Disability Benefit as specified in the Insurance Certificate or subsequent Endorsement (if any) in the event of the Life Insured’s death or Total and Permanent Disability during Policy is in force and before Policy Expiry Date.
In the event of the Life Insured’s death or Total and Permanent Disability occur during the Grace Period, the Company will pay the Beneficiary(ies) the face amount as specified in the Insurance Certificate or subsequent Endorsement (if any), and less any outstanding premium to be paid.
The Death Benefit shall be paid to the Beneficiary(ies) while the Total and Permanent Disability Benefit shall be paid to the Life Insured, upon the receipt of acceptable proof and approval by the Company of the Life Insured’s death or of the Total and Permanent Disability of the Life Insured that meets the definitions, exclusions, and terms and conditions stated under this Policy. The Policy will be terminated after the Death or Total and Permanent Disability Benefit is paid.
4. Exclusion
The Company shall not reimburse any covered benefit(s) resulted from either directly or indirectly, wholly or partly from any of below item(s). If the claim denial leads to the termination of this Policy, the liability of the Company shall be limited only to the return of total Premium paid from Policy Issue Date or Policy Reinstatement Date, whichever is later, less the medical examination expense (if any) and/or expenses reasonably occurred for the underwriting process (if any).
Exclusions for Death Benefit
a) Suicide or attempted suicide, whether the Life Insured is sane or insane, within two (2) years from the Policy Issue Date or the effective date of its last reinstatement, whichever is later (this exclusion is not applicable after two (2) years period per stated above); or
b) A committed criminal offense, or an attempted commitment of a criminal offense by the Policyowner, Life Insured, or Beneficiaries (please refer to Section 8. Beneficiary); or
c) Acquired Immune Deficiency Syndrome (AIDS) or any complications associated with infection by the Human Immunodeficiency Virus (HIV).
Exclusions for Total and Permanent Disability Benefit
a) Attempted suicide or any self-inflicted injury, whether the Life Insured is sane or insane; or
b) A committed criminal offense, or an attempted commitment of a criminal offense by the Policyowner, Life Insured, or Beneficiaries (please refer to Section 8. Beneficiary); or
c) Any unprescribed drug, alcoholic substance, poison, gas or fumes, voluntarily taken, administered, absorbed or inhaled; or
d) War or any act of war, whether declared or not, riot, insurrection, civil commotion, strikes terrorist activities, whether or not the Life Insured was participating therein; or
e) Acquired Immune Deficiency Syndrome (AIDS) or any complications associated with infection by the Human Immunodeficiency Virus (HIV).
5. Free Look Period
Free Look Period refers to the duration of twenty-one (21) calendar days from the Policy Issue Date. During this Free Look Period, the Policyowner can surrender the Policy upon a written request to the Company with the Original Insurance Contract attached. For E-Contract, the Policyowner is required to attach the Insurance Certificate only. After the Company receives all the required documents, the Company will terminate the Policy and then refund to the Policyowner the following:
a) total Premium paid less
b) any expenses incurred for the underwriting process (if any) less
c) any amount owed to the Company (if any).
6. Dispute Mediation
•Complaint Procedures
Any complaint received will be resolved or provided clarification to the complainant within five (5) working days to determine the root cause and the appropriate course of action in accordance with regulatory requirements and the Company’s standard operating procedures.
•Dispute Resolutions
For any dispute arising in relation to the conduct of insurance business, the disputing parties may bring the case to the Insurance Regulator of Cambodia for mediation before filing a lawsuit to arbitration or a competent court, except a criminal case.
7. Incontestability
The Company can cancel or void the Policy if the Company discovers any inaccurate statement or suppression of a material fact by the Policyowner or Life Insured on a material matter within two (2) years from the Policy Effective Date, Policy Issue Date, or the latest Policy Reinstatement Date (whichever is later), that impacts the underwriting decision on this Policy. Such non-disclosure or misrepresentation could be found in the application for this Policy, any medical evidence forms, or any written statements and answers provided as evidence of insurability. However, this clause shall not apply to a misstatement of age or gender.
8. Termination
This Policy will be automatically terminated on the earliest of the following:
a) Death or Total and Permanent Disability of the Life; or
b) Policyowner’s request to surrender the Policy; or
c) The Policy has expired.
9. How to claim
Are you looking for how to process a claim? Click here:
https://www.manulife.com.kh/en/services/claims.html, or You can also call our hotline 1800 211 211 for free of charge.