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Individual insurance claim

  • Your claim is our priority, we strive to ensure that all valid claims are paid promptly.
  • We encourage our customers to submit all necessary claim documents to us soonest possible to help speed up the claim process. 

How to make the insurance claim

  • Download the relevant form and provide all required documents for your claim
  • Please fill out all required forms and require the attended physician to complete a medical report

Verify the documents needed to apply for your claim and download the relevant form

Important notes 
  • Please answer all the questions in the Forms and attach all required documents.
  • Certification of documents can be done by sighting the original documents by the authorized personal (Insurance advisor or Manulife Agency Manager)
  • Depending on the nature of claim, we may ask you for additional information if needed.